Privacy Policy
We know that privacy is important to you. That’s why
Koid Tickets is committed to ensuring that our customers receive a high level
of privacy protection of their data.
What this policy covers
Your privacy is important to us, and so is being transparent
about how we collect, use, and share information about you. This policy is
intended to help you understand:
– What information we
collect about you
– How we use the information we collect
– How we share information we collect
– How we store and secure the information we collect
– How to access and control your information
– Other important privacy information
This Privacy Policy covers the information we collect about you
when you use our products or services unless a different policy is displayed.
“Koid”, “Koid Ticketing”, “we” and “us” refers to Cloud Hut (Pty) Limited t/a
Koid. Koid Tickets offer a cloud-based ticketing and event management software
as “Software as a Service” (SaaS). We refer to this product, together with our
other services and websites as “Services” in this policy. This policy also
explains your choices about how we use information about you. Your choices
include how you can object to certain uses of information about you and how you
can access and update certain information about you. If you do not agree with
this policy, do not access or use our Services or interact with any other
aspect of our business. Where we provide the Services under contract with an
organisation (for example affiliates or promoters) that organisation controls
the information processed by the Services and is responsible for the processing
of your personal information.
What information we collect about you We collect
information about you when you provide it to us, when using our Services, as
further described below.
Information you provide to us We collect
information about you when you input it into the Services or otherwise provide
it directly to us.
Account and Profile Information: We collect
information about you when you register for an account, create or modify your
profile, set preferences, sign-up for or make purchases through the Services.
For example, you provide your contact information and, in some cases, billing
information when you register for the Services. You also have the option of adding
a display name, profile photo, job title, and other details to your profile
information to be displayed in our Services. We keep track of your activities
and sales history within our Services.
The content you provide through our Services: Using our Services
to make any purchase you need to provide certain personal and other details to
process your order. The Services include the front-end plugin of the Koid event
manager, where we collect and store content that you post, send and receive.
This content includes any information about you that you may choose to include
within your account. Examples of content we collect and store include the
purchase of tickets, merchandise or other products through our system – name,
company name, address, phone number, email address, website.
In addition, we collect and store customer profile content:
Sales and account history including orders and payments, communication notes,
links to other customer profiles, communications, tasks, preferred seating,
notes.
The content you provide through our websites: The Services also
include our websites owned or operated by us. We collect other content that you
submit to these websites, which include social media or social networking
websites operated by us. For example, you provide content to us when you
provide feedback or when you participate in any interactive features, surveys,
contests, promotions, activities or events.
Information you provide through our support
channels: The Services also include our customer support, where you may
choose to submit information regarding a problem you are experiencing with a
Service. Whether you designate yourself as a technical contact, open a support
ticket, speak to one of our representatives directly or otherwise engage with
our support team, you will be asked to provide contact information, a summary
of the problem you are experiencing, and any other documentation, screenshots
or information that would be helpful in resolving the issue.
Payment Information: We collect certain
payment and billing information when you make a purchase using our Services.
For example, we ask you to designate a billing representative, including name
and contact information, upon registration. You might also provide payment
information, such as payment card details, which we collect via secure payment
processing services. Since we use the tokenised payment method solely, we do
not store your payment card information within our system.
Information we collect automatically when you use
the Services
We collect some transaction-related information about you (i.e.
browser type information) when you use our Services, including browsing our
websites and taking certain actions within the Services.
Device and Connection Information: We collect
information about your computer, phone, tablet, or other devices you use to
access the Services. This device information includes your connection type and
settings when you install, access, update or use our Services. We also collect
information through your device about your operating system, browser type, IP
address, URLs of referring/exit pages, device identifiers, and crash data. We
use your IP address and/or country preference to approximate your location to
provide you with a better Service experience. How much of this information we
collect depends on the type and settings of the device you use to access the
Services. Cookies and other tracking technologies: Koid does not use cookies to
track personal data.
Koid Companies: We receive information
about you from companies owned or operated by Koid, in accordance with their
terms and policies.
Koid Partners: We work with a global
network of partners/affiliates who provide consulting, implementation, training
and other services around our Services. Some of these partners also help us to
market and promote our Services, generate leads for us, and resell our Service
offerings. We receive information from these partners, such as billing
information, billing and technical contact information, company name, what Koid
services you use or may be interested in, evaluation information you have
provided, what events you have attended, and what country you are in.
How we use the information we collect
How we use the information we collect depends in part on which
Services you use, how you use them, and any preferences you have communicated
to us. Below are the specific purposes for which we use the information we
collect about you.
To provide the Services and personalize your
experience: We, our affiliates and promoters use information about you
to provide the Services to you, including to process transactions with you,
authenticate you when you log in, provide customer support, and operate and
maintain the Services.
To communicate with you about the Services: We use your
contact information to send transactional communications via email and within
the Services, including confirming your purchases, delivering purchased items
for example e-tickets, reminding you of subscription expirations, responding to
your comments, questions and requests, providing customer support, and sending
you technical notices, updates, security alerts, and administrative messages.
To market, promote and drive engagement with the
Services: As an existing customer, we use your contact information
and information about how you use the Services to send promotional
communications that may be of specific interest to you, including by email and
by displaying Koid ads on other companies’ websites and applications, as well
as on platforms like Facebook and Google. These communications are aimed at
driving engagement and maximising what you get out of the Services, including
information about new features, survey requests, newsletters, and events we
think may be of interest to you. We also communicate with you about new Service
offers, promotions and contests. You can control whether you receive these
communications as described below under “Opt-out of communications.”
Customer support: We use your information to
resolve technical issues you encounter, to respond to your requests for assistance,
to analyse crash information, and to repair and improve the Services.
With your consent: We use information about
you where you have given us consent to do so for a specific purpose not listed
above. For example, we may publish testimonials or featured customer stories to
promote the Services, with your permission.
Legal bases for processing (for EEA users): If you are an
individual in the European Economic Area (EEA), we collect and process
information about you only where we have legal bases for doing so under
applicable EU laws. The legal bases depend on the Services you use and how you
use them. This means we collect and use your information only where:
– We need it to provide you with the Services, including to
operate the Services, provide customer support and personalised features and to
protect the safety and security of the Services;
– It satisfies a legitimate interest (which is not overridden by
your data protection interests), such as for research and development, to
market and promote the Services and to protect our legal rights and interests;
– You give us consent to do so for a specific purpose; or
– We need to process your data to comply with a legal
obligation.
If you have consented to our use of information about you for a
specific purpose, you have the right to change your mind at any time, but this
will not affect any processing that has already taken place. Where we are using
your information because we or a third party have a legitimate interest to do
so, you have the right to object to that use though, in some cases, this may
mean no longer using the Services.
How we share information we collect
We offer our Services to affiliate partners and promoters and we
want them to work well for you. This means sharing information through the
Services. We share information we collect about you in the ways discussed
below, but we will not sell any information about you to advertisers or other
third parties.
Service Providers: We work with third-party
service providers to provide website and application development, hosting,
maintenance, backup, storage, virtual infrastructure, payment processing,
analysis and other services for us, which may require them to access or use
information about you. If a service provider needs to access information about
you to perform services on our behalf, they do so under close instruction from
us, including policies and procedures designed to protect your information. We
ensure third parties maintain the same level of security as we do.
Koid Partners: We work with third parties
(affiliates and promoters) who use our system to manage their events and
ticketing and who provide consulting, sales, and technical services to deliver
and implement customer solutions around the Services. We may share your
information with these third parties in connection with their services, such as
to assist with billing and collections, to provide localised support, and to
provide customisations. We may also share information with these third parties
where you have agreed to that sharing.
Links to Third Party Sites: The Services may
include links that direct you to other websites or services whose privacy
practices may differ from ours. If you submit information to any of those
third-party sites, your information is governed by their privacy policies, not
this one. We encourage you to carefully read the privacy policy of any website
you visit.
Social Media Widgets: The Services may
include links that direct you to other websites or services whose privacy
practices may differ from ours. Your use of and any information you submit to
any of those third-party sites is governed by their privacy policies, not this
one.
With your consent: We share information about
you with third parties when you give us consent to do so. For example, we often
display personal testimonials of satisfied customers on our public websites.
With your consent, we may post your name alongside the testimonial.
Compliance with Enforcement Requests and Applicable
Laws
Enforcement of Our Rights: In exceptional circumstances,
we may share information about you with a third party if we believe that
sharing is reasonably necessary to (a) comply with any applicable law,
regulation, legal process or governmental request, including to meet national
security requirements, (b) enforce our agreements, policies and terms of
service, (c) protect the security or integrity of our products and Services,
(d) protect Koid, our customers or the public from harm or illegal activities,
or (e) respond to an emergency which we believe in good faith requires us to
disclose information to assist in preventing the death or serious bodily injury
of any person.
How we store and secure the information we collect
Information storage and security We use data
hosting service providers in the United States to host the information we
collect, and we use technical measures to secure your data. While we implement
safeguards designed to protect your information, no security system is
impenetrable and due to the inherent nature of the Internet, we cannot
guarantee that data, during transmission through the Internet or while stored
on our systems or otherwise in our care, is safe from intrusion by others.
How long we keep information
How long we keep information we collect about you depends on the
type of information, as described in further detail below. After such time, we
will either delete or anonymize your information or, if this is not possible
(for example, because the information has been stored in backup archives), then
we will securely store your information and isolate it from any further use
until deletion is possible.
Account information: We retain your
account information for as long as your account is active and a reasonable
period thereafter in case you decide to re-activate the Services. We also
retain some of your information as necessary to comply with our legal
obligations, to resolve disputes, to enforce our agreements, to support
business operations, and to continue to develop and improve our Services.
Marketing information: If you have
elected to receive marketing emails from us, we retain information about your
marketing preferences for a reasonable period from the date you last expressed
interest in our Services, such as when you last opened an email from us or
ceased using your Koid account.
How to access and control your information
You have certain choices available to you when it comes to your
information. Below is a summary of those choices, how to exercise them and any
limitations.
Your Choices: You have the right to
request a copy of your information, to object to our use of your information
(including for marketing purposes), to request the deletion or restriction of
your information, or to request your information in a structured, electronic
format.
Access and update your information: Our Services gives
you the ability to access and update certain information about you from within
the Service. For example, you can access your profile information from your
account. You can update your profile information within your profile settings
and modify content that contains information about you using the editing tools
associated with that content.
Deactivate your account: If you no longer
wish to use our Services, you or an administrator may be able to deactivate
your account. Please contact your promoter, Koid affiliate partner or Koid
support. Please be aware that deactivating your account does not delete your
information; your information remains within the Services. For more information
on how to delete your information, see below.
Delete your information: Please contact
your promoter, Koid affiliate partner or Koid support. Deleting your account
will erase all personal data such as name, address, phone, email address, etc.
This process is not reversible and if you wish to use our Services again you
must create a new account.
Request that we stop using your information: In some cases, you
may ask us to stop accessing, storing, using and otherwise processing your
information where you believe we don’t have the appropriate rights to do so.
For example, if you believe a Services account was created for you without your
permission or you are no longer an active user, you can request that we delete
your account as provided in this policy. Where you gave us consent to use your
information for a limited purpose, you can contact us to withdraw that consent,
but this will not affect any processing that has already taken place at the
time. You can also opt-out of our use of your information for marketing
purposes by contacting us, as provided below. When you make such requests, we
may need time to investigate and facilitate your request. If there is delay or
dispute as to whether we have the right to continue using your information, we
will restrict any further use of your information until the request is honoured
or the dispute is resolved.
Opt-out of communications: You may opt-out of
receiving promotional communications from us by using the unsubscribe link
within each email, updating your email preferences within your Service account
settings menu, or by contacting us as provided below to have your contact
information removed from our promotional email list or registration database.
Even after you opt-out from receiving promotional messages from us, you will
continue to receive transactional messages from us regarding our Services. You
can opt-out of some notification messages in your account settings.
Send “Do Not Track” Signals: Some browsers have
incorporated “Do Not Track” (DNT) features that can send a signal to the
websites you visit indicating you do not wish to be tracked. Because there is
not yet a common understanding of how to interpret the DNT signal, our Services
do not currently respond to browser DNT signals. You can use the range of other
tools we provide to control data collection and use, including the ability to
opt-out of receiving marketing from us as described above.
Other important privacy information
Our policy towards children The Services is
not directed to individuals under 16. We do not knowingly collect personal
information from children under 16. If we become aware that a child under 16
has provided us with personal information, we will take steps to delete such
information. If you become aware that a child has provided us with personal
information, please contact your promoter, Koid affiliate partner or Koid
support.
Changes to our Privacy Policy We may change this
privacy policy from time to time. We will post any privacy policy changes on
this page and, if the changes are significant, we will provide more prominent notice
by adding a notice on the Services homepages, login screens, or by sending you
an email notification. We will also keep prior versions of this Privacy Policy
in an archive for your review. We encourage you to review our privacy policy
whenever you use the Services to stay informed about our information practices
and the ways you can help protect your privacy. If you disagree with any
changes to this privacy policy, you will need to stop using the Services and
deactivate your account(s), as outlined above.